3D Forge Limited's Shopline site carries the same terms as the Wanchai flagship showroom. This means all products purchased are not returnable. However, we will take responsibility of fixing a product as best as we can if any notable defects are identified by the customer within 7 days from the date of purchase. Customers will also have the option of purchasing an extended warranty package within 7 days from the purchase date of any of the printers sold on this site. Thank you very much for all of our customers' support and understanding.